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Note: If you are a Qwest/MSN
service subscriber or Earthlink
service subscriber with questions regarding your ISP provided ARESCOM
unit, please click this link.
Windows XP(MSN Service Subscribers)
(Question) How do I reset
the unit to the original manufacturer settings? Or how do I clear the
password on the unit?
Answer: These DSL 800 units provided by your DSL service provider
come pre-configured with your service provider's specific drivers and
modes. It is not possibe to reset to the "manufacturer" mode
or excecute "password" clearing for these models. If your
DSL 800 unit has failed, please call your ISP or DSL line provider for
technical assistance.
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(Question) What should
be the proper LED status if a positive DSL connection is made?
Answer: The Power LED and Link LED on both the LAN and WAN sections
should be green and solid. However, on some models, the LAN LEDs will
continue to blink. This is normal and should not affect the performance
of the unit.
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(Question) The link indicator
light within the WAN section front panel is not green and solid, and
I don't have any connection, what could be the problem?
Answer: Your DSL unit is not in sync with the DSLAM in the Central
Office. Double check your cabling first. If your cabling seems correctly
connected, and the unit continues to have sync problems, call your DSL
line provider.
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(Question) The link indicator
light within the LAN section front panel is not green and solid, and
I don't have any connection, what could be the problem?
Answer: This means that there is no connection between your PC
and the DSL unit. Try the following troubleshooting procedures:
Double check the cabling and ensure that all
connections are properly fastened
-Reboot the DSL unit
-Reboot the PC
-Swap the PC/Nic Card
If this still has not fixed the problem, please
contact your ISP or DSL provider for technical assistance.
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(Question) Can I download
the latest firmware for my DSL unit?
Answer: Since the DSL unit you have has been pre-configured using
exact specifications provided by your ISP, only your ISP can offer any
firmware upgrades.
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(Question) Can I hook
up more than one PC to use my DSL service? Can I share a DSL line with
two or more computers using a simple hub?
Answer: At this time, the MSN internet service is designed to
connect a single computer to the internet.
If you wish to connect two or more computers,
you will need to purchase an Ethernet router. ARESCOM offers the AresGate
Wireless Ethernet Router or the
EZ Rider Pro, an Ethernet based router complete with an internal
56k modem, in the event that you lose your DSL connection.
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(Question) I purchased
my DSL unit from a third party. Can I use this unit with my current
DSL service?
Answer: Since these units were originally obtained through the
original owner's ISP/DSL line provider, ARESCOM WILL NOT provide technical
support for units that were purchased from a third party, as these units
were specially manufactured to work with the original ISP/DSL line provider.
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(Question) Since I own
my MSN/Northpoint DSL modem, can I use this modem with any other DSL
service?
Answer: Each ISP/DSL line provider provided unit has been specially
manuafactured with specific drivers and modes to work with that particular
ISP/DSL line provider. Due to this, ARESCOM WILL NOT provide any form
of support if you decide to switch to another service provider, and
are attempting to use the same DSL unit.
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(Question) If I have
more than 4 phones at home, and my DSL connection is not working, is
it normal?
Answer: In order to have phones work if they are all on the same
phone line as your DSL circuit, you will need to have 4 line splitters
installed to use the phones at the same time as your DSL connection.
Please contact your ISP/DSL provider to obtain the necessary line splitters.
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(Question) My alarm system
is not working after I install the linesplitter, is this normal?
Answer: It is not recommended to have your DSL circuit on the
same line as your alarm system. Our recommendation is to install a separate
line just for your alarm system.
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(Question)I'm using
a Macintosh, is it possible for me to use the USB connection for my
NetDSL 800/1000 unit? Or can I download USB software from your site
for my Macintosh?
Answer: Unfortunately, our NetDSL 800/1000 USB connection can
only work on the Windows OS.
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(Question) During the
modem installation process, my Windows XP says it can't detect the NetDSL-MSN
800 unit. What could be the problem?
Answer: This may be an indication that there is a link problem
between your NetDSL unit and the MSN server, as the MSN server cannot
detect your DSL modem. Check the front panel of the NetDSL unit, and
make sure you have a green and solid WAN Link LED. If not please call
MSN technical support @ 1-877-327-6744 for assistance.
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