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(Question) Do I need the
software manager to manage my DSL 1000 router?
Answer: If you had obtained your NetDSL 1000 unit from your current
ISP/DSL line provider, you will not need the software manager. These
NetDSL 1000 units are already pre-configured, therefore, there is no
need for you to have the software manager to configure the DSL unit.
(Question) How do I reset
the unit to the original manufacturer settings? Or how do I clear the
password on the unit?
Answer: These DSL 1000 units provided by your DSL service provider
come pre-configured with your service provider's specific drivers and
modes. It is not possibe to reset to the "manufacturer" mode
or excecute "password" clearing for these models. It your
DSL 1000 unit has failed working, please call your ISP or DSL line provider
for technical support.
(Question) What should
be the proper LED status if a positive DSL connection is made?
Answer: The Power LED and Link LED on both the LAN and WAN sections
should be green and solid.
(Question) The link indicator
light within the WAN section front panel is not green and solid, and
I don't have any connection, what could be the problem?
Answer: Your DSL unit is not in sync with the DSLAM in the Central
Office. Double check your cabling first. If your cabling seems intact,
and the unit continues to have sync problems, call your DSL line provider.
(Question) The link indicator
light within the LAN section front panel is not green and solid, and
I don't have any connection, what could be the problem?
Answer: This means that there is no connection between your PC
and the DSL unit. Try the following troubleshooting procedures:
Double check the cabling and ensure that all
connections are properly fastened
-Reboot the DSL unit
-Reboot the PC
-Swap the PC/Nic Card
(Question) Can I download
the latest firmware for my DSL unit?
Answer: Contact your ISP/DSL line provider for all firmware upgrades.
(Question) How can I configure
my DSL unit so that my PC can play games online, act as an FTP server?
Answer: All networking and/or configuration issues can only be
answered by your ISP/DSL provider as each ISP provided unit comes pre-configured
with specific drivers and software.
(Question) Can I hook
up more than one PC to use my DSL service?
Answer: A Hub/Ethernet Switch is required in addition to the
DSL unit to enable Internet sharing. However, all networking and/or
configuration issues can only be answered by your ISP/DSL provider as
each ISP provided unit comes pre-configured with specific drivers and
software.
(Question) How can I share
the DSL access by connecting the unit to a third party router hub/switch?
Answer: Please read the instructions that came with the Hub/Ethernet
Switch or contact your ISP/DSL line provider for assistance.
(Question) I purchased
my DSL unit from a third party. Can I use this unit with my current
DSL service?
Answer: Since these units were originally obtained through the
original owner's ISP/DSL line provider, ARESCOM DOES NOT support any
form of technical support for those who purchased these units from third
parties, as these units had only been specially manufactured to work
with the original ISP/DSL line provider.
(Question) Since I own
my MSN/Northpoint DSL modem, can I use this modem with any other DSL
service?
Answer: Each ISP/DSL line provider provided unit has been specially
manuafactured with specific drivers and modes to work with that particular
ISP/DSL line provider. Due to this, ARESCOM WILL NOT provide any form
of support if you decide to switch to another service provider using
the same DSL unit.
(Question) If I have
more than 4 phones at home, my DSL connection is not working, is it
normal?
Answer: DSL connection will not work if you have more than 4
phones at home
(Question) My alarm system
is not working after I install the microfilter, is this normal?
Answer: You need to change a micro filter which has alarm system
feature built inside.
(Question)I'm using
a Macintosh, is it possible for me to use the USB connection for my
NetDSL 800/1000 unit? Or can I download USB software from your site
for my Macintosh?
Answer: Unfortunately, our NetDSL 800/1000 USB connection can
only work on the Windows OS. For some DSL service packages, USB connection
may not be supported, please contact your DSL service provider for details.
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