Partners Overview

ARESCOM believes that establishing smart and strategic partnerships will be the key to delivering ARESCOM's cutting-edge broadband infrastructure solutions to market in this new century. The ACSI (Arescom Certified System Integrator) Program is designed to foster and maintain successful and profitable partnerships with System Integrators, VARs/Resellers, and Service Providers to promote the successful and most cost-effective deployment of ARESCOM's comprehensive MTU and CPE broadband solutions worldwide.

Program members will enjoy the full support and resources of ARESCOM's entire sales, marketing and technical support team. The ACSI Program guarantees to provide all the tools and material your business needs to make it easy for you to grow your broadband business opportunities.

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• Complete Sales & Marketing Collateral
• ARESCOM Merchandise Program
• Lead Generation
• Level 3 Technical Support
• Beta Pilot Program
• 24-Hour Product Replacement
• Demo Equipment Program
• Product Training & Certification

• Flexible Technology Platform
• Broad Interoperability
• Ease of Deployment and Use
• Enhanced Customer Support

• The ARESCOM Certified Network Administrator Certification Program

About ARESCOM INC.

Founded in the Silicon Valley, in 1996, ARESCOM INC. designs, manufactures and markets a comprehensive line of broadband Internet access solutions, ranging from the most sophisticated and complex MTU DSL service platforms for the burgeoning MTU commercial and residential marketplace to the most simple DSL bridge/modem CPE solutions for the home and small business user. All ARESCOM DSL broadband access solutions include easy-to-use GUI-based remote management software packages for simplified setup and extensive network management capabilities. Currently, ARESCOM's DSL broadband access equipment is being widely deployed by major state telecommunication carriers, ISPs, and SOHOs throughout the USA, Asia, and Europe.

Flexible Technology Platform
Our engineering teams have designed and developed the routing software technology underlying our DSL solutions.

Broad Interoperability
We work closely with DSLAM vendors to ensure that our products are completely interoperable with the DSLAM equipment used by our customers. Our devices have proven interoperability with all the major ILECs and are currently being deployed on network systems with major DSLAM vendors, including Alcatel, Cisco, Ericsson, Lucent, NEC, Nokia and Nortel.

Ease of Deployment and Use
Our products enable network service providers to deploy DSL services rapidly and cost-effectively via an intuitive, proprietary GUI interface, which makes our products easy to install.

Enhanced Customer Support
Our Remote Manager software allows network service providers to remotely configure and service our CPE devices, enabling them to reduce the amount of resources allocated to customer support.

Benefits of the ACSI Program

Complete Sales & Marketing Collateral

The ACSI Program has all the Sales & Marketing collateral required to ensure increased business: Up-to-date comparison guides, References, User guides, Product Datasheets, Case studies, White papers, Frequently Asked Q & A, and much more!

ARESCOM Merchandise Program

To further enhance brand awareness of ARESCOM, we also offer a wide variety of ARESCOM merchandise through our company website (See www.arescom.com). Some of the items available include a variety of official company long-sleeve shirts, pens, hats, mugs, and other promotional items.

Qualified Lead Generation

Program members will also enjoy full demand-generation Sales & Marketing support with qualified sales leads and business referrals. Our dedicated Sales force will promptly distribute qualified corporate leads and referrals to you based on distinct business and regional mapping to ensure they are placed in the correct hands. This includes joint-sales calls and web referral support via our company website ACSI Program.

Level 3 Technical Support

ARESCOM will handle all ACSI partner support issues directly to ensure the quality of service that your organization provides to your customer.

Beta Pilot Program

All ACSI Partners also qualify as an official ARESCOM Beta-Tester for new ARESCOM products. Beta-testers will have the opportunity to provide valuable product feedback to both Marketing and Engineering to improve overall product quality and performance (including hardware performance, software bugs, technical documentation, compatibility issues, etc.)

24-hour Product Return Procedure

ARESCOM offers a very complete RMA program, as outlined in ARESCOM Product Return. However, in the case of field emergencies, ARESCOM also provides a 24-hour product replacement policy to all ACSI members. For more details, see 24-Hour Product Replacement in the ACSI Program Guide.

Demo Equipment Program

ACSI Partners may also participate in the Demo Equipment Program, which allows each Partner to purchase a complete set of product demo units directly from ARESCOM for demo purposes. Your ARESCOM Sales representative will determine the discount price for each demo unit.

Product Overview

Each ACSI Partner will receive an ACSI Product Catalog, providing a complete list and detailed description of all available ARESCOM products. Products include ARESCOM's MTU (Multi-Tenant Unit) ADSL and VDSL Broadband platform and its host of companion CPE solutions, including Wireless solutions.

Product Training & Certification Program
Program Members will be eligible to enroll in ARESCOM's Product Training & Certification Program. Product Training consist of three Levels:

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The ARESCOM Certified Network Administrator(ACNA) Certification Program

To qualify for ACNA Certification, Program Members must successfully complete the required coursework for all three Product Training Levels.

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