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MSN FAQ
QUESTIONS:
ANSWERS:
(Question) Is my Unit Compatible
with the Windows XP Operating System?
Answer:
- The ARESCOM software is 100% compatible with
Windows XP The compatibility warning is caused by the ARESCOM USB
driver.
- Any warning error messages recieved during
the XP installation will require a new USB driver. Click
this link to download the new driver.
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(Question) I just upgraded
my OS from Windows98/ME to Windows XP. Do I need any software/driver
upgrade?
Answer:
- The ARESCOM software is 100% compatible with Windows XP The compatibility
warning is caused by the ARESCOM USB driver.
- Any warning error messages recieved during the XP installation will
require a new USB driver. Click
this link to download the new driver.
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(Question) During the
modem installation process, my Windows XP says it can't detect the NetDSL-MSN
800 unit. What could be the problem?
Answer:This may be an indication that there is a link problem
between your NetDSL unit and the MSN server, as the MSN server cannot
detect your DSL modem. Check the front panel of the NetDSL unit, and
make sure you have a green and solid WAN Link LED. If not please call
MSN technical support @ 1-877-327-6744 for assistance.
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(Question) Can I share
a DSL line with two or more computers using a simple hub?
Answer: At his time, the MSN internet service is designed to
connect a single computer to the internet.
If you wish to connect two or more computers, you will need to purchase
an Ethernet router. ARESCOM offers the AresGate Wireless Ethernet Router
or the EZ Rider Pro, an Ethernet based router complete with an internal
56k modem, in the event that you lose your DSL connection.
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(Question) Can I turn
off the NAT feature?
Answer: The MSN units are pre-configured per stringent specifications
from MSN.
The current configuration, since many of the components around the MSN
Internet Service are based around NAT, requires NAT to be Enabled within
the ARESCOM unit
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(Question) I want to use
IPSec to create a VPN
Answer: At this time, the ARESCOM unit for MSN does not support
IPSec Arescom and MSN are working closely together to provide the best
possible IPSec support options. Please watch the MSN FAQ for future
announcements.
NOTE: In the meantime, we recommend using PPTP for your VPN needs
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(Question) I would like
to receive the NetDSL manager software to configure my NetDSL unit.
Anywhere I can download the software ?
Answer: The MSN NetDSL units are are pre-configured per stringent
specifications from MSN. Because the units are pre-configured for MSN,
we do not offer a software manager to the open public.
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(Question) I try to set
up Netmeeting or MSN messenger but I can't hear the other party on the
other end ?
Answer: The MSN NetDSL units are are pre-configured per stringent
specifications from MSN with NAT enabled.
MSN and ARESCOM are currently working on a solution to allow bi-directional
communication over the ARESCOM unit. Please watch the MSN FAQ for future
announcements.
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(Question) I want to play
online games with my friends but I can't seem to get it to work, what
can I do ?
Answer: Playing games across the MSN unit is not currently available
due to the preconfiguration of the unit. MSN and ARESCOM are currently
working on this issue. Please watch the MSN FAQ for future announcements.
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(Question) Since I own
my MSN DSL modem, can I use this modem with any other DSL service?
Answer: Each ISP/DSL line provider provided unit has been specially
manuafactured with specific drivers and modes to work with that particular
ISP/DSL line provider. Due to this, ARESCOM WILL NOT provide any form
of support if you decide to switch to another service provider, and
are attempting to use the same DSL unit.
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